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These cookies are essential to provide you with services available through our website and to enable you to use certain features of our website. Without these cookies, we cannot provide you certain services on our website.

Functionality cookies

These cookies are used to provide you with a more personalized experience on our website and to remember choices you make when you use our website. For example, we may use functionality cookies to remember your language preferences or remember your login details.

Tracking cookies

These cookies are used to collect information to analyze the traffic to our website and how visitors are using our website. For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you. The information collected through these tracking and performance cookies do not identify any individual visitor.

Targeting cookies

These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits. These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites. If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.

Terms of Use

Last updated: January 11, 2022

Welcome to the basiliquenotredame.ca website (hereinafter referred to as the “Website”). This Website is operated and administered by La Fabrique de la paroisse Notre-Dame de Montréal (hereinafter referred to as the “Basilica”). On this Website, the terms “we,” “us” and “our” refer to the Basilica. This Website is available to you on the condition that you accept all of the terms, conditions, policies and notices set out herein.

By visiting or using our Website, you agree to be bound by these terms and conditions (hereinafter referred to as the “Terms of Use”), including any additional terms, conditions and policies referenced or linked to herein. These Terms are a legal agreement between you (the user) and the Basilica. Please read the Terms of Use carefully before accessing and using the Website. Should you not agree with all of the terms and conditions contained in this agreement, please do not access our Website.

Any new features that are added to our Website in the future will also be subject to these Terms of Use.

Protection of personal information

The submission of your personal information through your use of our Website is governed by our Privacy Policy. Click here to read it. As a user of our Website, you further agree to respect and protect the personal information of third parties, as set out in our Netiquette Policy.

Netiquette

You agree to abide by our Netiquette Policy when using our Website or interacting with the Basilica through our various digital platforms. Click here to read it.

User account and password

When you make a purchase from our box office, you must create a Ticketpro account, the platform through which we sell our tickets, or log in with your existing Ticketpro credentials, if you have them. You agree to provide true, accurate and current information about yourself and to keep it up to date such that it remains accurate and complete.

You are solely responsible for maintaining the confidentiality and security of your user account and associated password, and for all activities that occur under your user account and password.

You undertake to notify Ticketpro of any unauthorized use of your user account or password at the following email address: info@ticketpro.ca.

Purchases at our box office and refund and exchange policy

You agree to provide current, complete and accurate purchase and account information for all purchases made at our box office. You agree to promptly update your account and any other information, including your email address as well as your credit card numbers and their expiration dates, so that Ticketpro, our partner, can finalize your transactions and contact you if necessary.

We reserve the right to change the prices displayed at our box office without prior notice.

Purchases made at our box office are subject to our refund and exchange policy, available in the Frequently Asked Questions section of our Website. Please take the time to read it before making a purchase at our box office.

Intellectual property

We either own the intellectual property rights for the publicly available content on our Website, including the underlying HTML text, other text, videos and images (including the layout of this Website), or are authorized by the owners of the intellectual property rights to use the content on our Website. All images, videos, content and other elements on our Website are also copyrighted works, and we (subject to the rights of our licensors under applicable agreements and arrangements) hold all rights to them.

You must comply with all other notices and other copyright restrictions on our Website. Reproducing, distributing or sharing copyrighted material from our Website without our prior consent is prohibited. You may display on your computer, download or print a copy of the information on our Website for personal, non-commercial use only.

All trademarks included on this Website are the property of their respective owners.

Prohibited behaviours

You are prohibited from using our Website:

(a) For illegal purposes;

(b) To induce others to perform or participate in illegal acts;

(c) To violate any regional order or any international, federal, provincial or state law, rule or regulation;

(d) To upload, post, share, distribute or otherwise reproduce any content in a manner that would infringe our or any third party’s intellectual property rights;

(e) To harass, abuse, insult, harm, defame, slander, denigrate, intimidate or discriminate against any person because of that person’s gender, sexual orientation, religion, ethnicity, race, age, origin or disability;

(f) To post, share or otherwise distribute material containing a virus, Trojan horse, worm or other harmful or disruptive component;

(g) To collect or track the personal information of others, claim to be someone else, or submit false or misleading information;

(h) To send spam, phish, pharm, extort information, or browse, explore or analyze the internet (or any other resource);

(i) For obscene or immoral purposes; or

(j) To undermine or circumvent the security measures of our Website, any other website or the internet.

We reserve the right, at our sole discretion, without notice, to resiliate this agreement should we believe that you have failed to comply with these Terms of Use, should we deem your conduct on this Website to be unacceptable or for any other reason whatsoever.

By accepting these Terms of Use, you declare that you have reached the age of majority in your jurisdiction or have authorized any minor in your care to use our Website.

Disclaimer and limitation of liability

You view the content and browse this Website at your own risk. The Website and the content available on it are provided as is. The Basilica makes no warranties regarding the Website, its content or functionality. We do not warrant or claim that the operation of or access to the Website will be uninterrupted or error-free or that defects or reported errors on our Website will be corrected.

We cannot warrant that the Website or its hosting server are free of viruses or harmful components or that the transmission of communications through the Website or its features will be secure or uninterrupted. We do not warrant the quality, accuracy or completeness of any statement or information on our Website. All information, statements and products available on our Website are provided as is, without warranty or condition of any kind.

You agree that, from time to time, we may deactivate the Website for indefinite periods of time or limit access to it without prior notice to you.

The Basilica assumes no liability for the costs of data losses, damage to or repair or replacement of property, materials or equipment, or any other damage resulting from your use of or inability to use this Website or the content that it contains.

Indemnification

You agree to defend, indemnify and hold harmless the Basilica, its affiliates, subsidiaries, partners, officers, directors, employees and providers from and against any and all claims, actions, applications and judicial or extrajudicial fees, including lawyers’ professional fees, that arise, directly or indirectly, from your violation of these Terms of Use or your use of our Website.

Third-party links

Some content available through our Website may include material from third parties. Some links may direct you to websites whose owners are not affiliated with the Basilica. We have no control over and may not be held liable for the content of linked webpages.

Contributions

We are always happy when our customers and visitors contact us and let us know how we can improve our Website. Any comments, criticisms, ideas and suggestions provided to us regarding how we can improve the Basilica Website (hereinafter referred to as the “Comments”) will be our sole and exclusive property. By leaving us Comments, you irrevocably assign all of your rights, titles and interest related to such Comments to us and waive your moral rights to such Comments. We reserve the right to remove any Comments and use them in any way whatsoever, without any obligation to you. You also waive any and all claims against the Basilica related to our use of Comments.

Amendments to the Terms of Use

You may read the most recent version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, amend or replace any part of these Terms of Use by posting updates and amendments on our Website. Unless otherwise stated, amendments to our Terms of Use are effective upon their posting to our Website. It is your responsibility to visit our Website regularly to see whether any amendments have been made to the Terms of Use. Your continued use of our Website constitutes acceptance of such amendments.

Applicable laws and dispute resolution

These Terms of Use and any separate agreements through which we provide our Website to you are governed by and must be interpreted in accordance with the laws in force in the province of Quebec, Canada, without regard to its conflicts of laws provisions. You hereby acknowledge that any dispute arising from or relating to these Terms of Use will be subject to the exclusive jurisdiction of the courts of competent jurisdiction in the judicial district of Montréal.

Contact information

Should you have any questions about these Terms of Use, please email us at info@fabriquenotredame.ca.

Fabrique de la paroisse Notre-Dame de Montréal

424 Saint-Sulpice Street

Montréal, Quebec

H2Y 2V5 CANADA

514-735-1361